You use your cell phone for everything

In fact, you’ve probably lost count of the different apps you have.  How would you like to do all of your Citizens Community Bank’s banking from your web-enabled cell phone?  It’s like having a personal banker in the palm of your hand! 


How do I enroll in Mobile Banking?

You need to have an Online Banking account with Citizens Community Bank.  Click here to apply if you do not have one.  If you already  have Online Banking, you can enroll 2 different ways:

1)      Download our Citizens Community Bank mobile app from the Apple App Store or Google Play Store, or access m.ccb-idaho.com from your mobile browser, and login with your current User ID and Password.  

OR

2)       Log in to your Online Banking account; select the Options Tab, then select the Mobile Settings tab. There will be two tabs under Mobile Settings: Mobile Web (full mobile banking capabilities) and Mobile Text (text-only capabilities).  Enable one or both of these functions based on your mobile device, service plan, and individual needs.


Is there a cost to use Mobile Banking from Citizens Community Bank?

Standard web or text-messages rates may apply, but there is no fee from Citizens Community Bank 


What banking functions can I perform using my mobile device?

With mobile banking, you can:

  • View  account balances
  • View transaction history
  • Transfer funds between accounts
  • Pay bills to existing Payees
  • View alerts

 What if I no longer want to use mobile banking?

Log into your Online Banking, and select Options, then Mobile Settings, and deselect “Activate Mobile Banking Access”.  Click Agree.


Can I use any mobile device to access my accounts?

Yes, you can access your accounts with any mobile device that is web-enabled and allows secure SSL traffic.  The only difference is that SMS text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction.


What happens if I lose the signal/communications while making a transaction?

When you complete a transaction from your mobile device (bill payment or funds transfer), you will  receive an SMS text message alert confirming the successful transaction. If you lost your signal or the call was dropped during your transaction, and you didn't receive a confirmation message, you can log into Online Banking  to check your accounts and re-submit any transactions that did not process.


What happens if I lose my mobile device?

Since your account data is not stored on your mobile phone,  it cannot be stolen. . When you replace your phone, simply edit your Mobile Settings, making any necessary changes to your settings for wireless service provider or phone number.


What do I need to do if I get a new phone?

If you simply get a new phone, but keep the same number and provider, no changes are necessary. If you switch providers or phone numbers, you will need to log-in to your Online Banking  account via a computer and update your information on the Options > Mobile Settings page.


How do I know if my transfer or bill payment was entered successfully?

If you have selected  to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS text message will be sent to your mobile device. If you don't receive a confirmation text message, you will want to log into your Online Banking to assure the transaction was processed.


Why can’t I add a new Payee to my Bill Pay?

Functionality for Mobile Banking is limited to sending payments to already established payees.  To add a new payee, log into your Online Banking, select Bill Payment, and add the new Payee.  You can then submit payments to that payee using your mobile phone.


How do I delete a Bill Payment I sent using my mobile phone?

You will need to log into Online Banking via a computer to delete any bill payment transaction.


Why am I not receiving text messages even though I am signed up for Mobile Banking with text alerts?

Your phone service provider or plan may not support this function. Citizens Community Bank’s Mobile Banking application works with any web-enabled mobile phone whose network allows secure SSL traffic. Contact your phone service provider if you're not sure about your device or service plan.


How can I search for a transaction?

You will be able to view 15 days worth of transaction history on your mobile phone. There is no search feature in the Mobile Banking application. For the full range of services, including searching for specific transactions, you will need to use your Online Banking account.


What if I can’t get my mobile device to work with Mobile Banking?

There are a number of reasons that you may experience trouble accessing the mobile version of your Online Banking.  To use the mobile version, your phone needs to meet the following minimum requirements:  the device must be web-enabled, and your mobile network must allow secure SSL traffic.  You may need to contact your mobile provider to determine this.


What are the commands for Mobile Texting?

Text commands are sent to 89549. The commands are:
Bal=All Account Balance
Bal Acct Name=Single Account Balance ("Acct Name" would be replaced with the mobile short name you set up for your account in Online Banking)
Hist=All Accounts Recent Activity
Hist Acct Name=Single Account Activity
Help=Commands
Stop=Cancel